Course

Managing Customer /Client Service

85,000Register
Duration Time 3Days
Student 15
Location 4th Floor, FENWAY Building, 11, Bayo Sodipo Street, Ikeja Lagos.
Certificate yes
Lessons 0
Course features
Education with new technologies
3 case studies
106 real world examples from various industries
20 hours of high quality eLearning content
Course Content

Course Objectives:

The Customer Service course will look at all types of customers and how you can serve them better and improve yourself in the process. Participants will be provided with a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Outcome:

By the end of this course participants will be able to:

  • Explain their role in creating a high performance, customer focused environment.
  • Identify their personal communication styles and adapt their styles to communicate more effectively with customers who have different communication styles.
  • Build rapport quickly with customers, and create stronger connections with customers.
  • Demonstrate the attitudes and skills needed to be a successful customer service representative.
  • Explain the importance of measuring and benchmarking service and the value of a lost customer.
  • Recognize customer complaints as opportunities to solve customer problems and build a long-term positive relationship with the customer.

Target:

This course is designed for anyone who interacts with customers or clients.

2 Comments

  1. excellent! The instructor has explained things extremely well and is using excellent examples. Great Teacher. Thank You!

  2. Really good, very clear and easy to understand. Since I have done some simple programming in the past the start is very simple however.

Leave a Comment

Your email address will not be published.

Facebook Iconfacebook like buttonTwitter Icontwitter follow buttonVisit Our Linkedin Page