Professionalism

The word “professionalism” often conjures up images of a cold, distant, brusque person in a nondescript navy blue suit. In fact, many people have the sense that to be “professional” is exactly the opposite of demonstrating empathy and emotional intelligence! However, professionalism is a key soft skill, and it doesn’t require you to be inauthentic, distant, or detached. Professionalism is simply the ability to conduct yourself with responsibility, integrity, accountability, and excellence. Acting with professionalism also means seeking to communicate effectively with others and finding a way to be productive. Professionalism involves what may seem to be small acts, such:

  • Always reporting to work on time and returning promptly from breaks
  • Dressing appropriately
  • Being clean and neat
  • Speaking clearly and politely to colleagues, customers, and clients
  • Striving to meet high standards for one’s own work